Refund in case the Customer wants to cancel a paid order:
- Suppose the Order has not been given to a specific Writer. In this case, the Customer has the right to cancel the Order and get a full refund at this point.
- Suppose the Order was given to a specific Writer, and half of the timeframe has not passed yet. In this case, the Writer has to be compensated for the completed work. You can get a 70% refund of the Order at this point.
- Suppose the Order was given to a specific Writer, and half of the timeframe has passed. In this case, the Writer should be compensated for the completed work. You can get a 50% refund of the Order at this point. However, the Writer does not hold accountable for sending the Customer the completed work.
Refund in case the Customer made the payment a few times by mistake:
Suppose the Customer reloads the payment page while it is being processed. In this case, the payment may be automatically processed more than once. The Company‘s billing department will note all the payments processed by mistake and refund the Customer as soon as possible. For further information, please contact us at firstname.lastname@example.org.
Refund if no Writer is available for the Order:
Suppose the Order has not been assigned to a specific Writer. In this case, the Company will keep the Customer informed before the deadline, and the Customer will get a 100% refund of the Order.
Refund if the Work is delivered late:
- Suppose the Order is sent to the Customer later than expected. In this case, the Customer can ask for a partial refund. The refund is calculated based on the Customer‘s deadline and how late the Work is delivered. If the late delivery is caused by a lack of materials and responsiveness of the Customer, a refund request may be refused.
- Suppose the Work is delivered late, and the Customer wants to cancel the Order. In this case, a full refund will be accepted if the Customer lets the Company know about the cancelation request before the Work is sent to the Customer.
Refund after the Work has been delivered to the Customer:
If the Work the Customer receives does not meet the requirements or contains grammar, spelling or punctuation errors, the Customer can ask for a refund. The refund is not available if the Writer edits the Work and resolves the issue.
- Suppose the Writer does not format the Work in the required formatting style. In this case, a partial refund is available, up to 20% of the Order.
- Suppose the Work contains grammar, punctuation, or spelling errors, and the Customer sends the Company a list of found errors. In this case, the Customer may request a partial refund, up to 30% of the Order.
- The Company‘s policy is to guarantee the Customer plagiarism-free Work. If the Customer detects plagiarized content in the Work and can provide the Company with reliable evidence, the Customer will get a 100% refund.
- The Company processes the Customer‘s Work based on specific instructions provided. Suppose the Work details does not follow the initial instuctions. In this case, a full refund is available, depending on the substantial evidence the Customer provides.
The Customer may only ask for a refund within 60 calendar days of the Work. This timeframe is for the Customer to review the Work and let the Company know about any possible issues. Note: By using the Work for personal purposes, the Customer completely accepts the Work and holds accountable for every consequence of such use. The Company refuses to guarantee the quality of the papers written or edited based on the Work the Customer receives from the Company. In this case, a refund is not available. This regulation does not apply to any refund request due to plagiarized content in the Work.
When a partial or full refund is accepted, the Company may offer the Customer to leave the amount as store credit for future Orders. The Customer may refuse this offer and receive a refund instead.